(Please be aware that this will remove any Wifi passwords and you'll have to re-enter them on your handset. Apologies for the delay in my response, SteveA, I was out of the office on Friday. If you want to upgrade your mobile plan, here’s what you need to know. @MichaelWilliams I can’t seem seem to be able to send you a pm, we have tried customer services on another 2 occasions on the phone and been cut off 3 times by the online chat and still have no data or the ability to send text messages unless we have a WiFi signal. Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. Sitting here at work with a strong Phone Signal but the Mobile Data is "Disconnected". @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. 1:26 PM I have ported my number. iPhone Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN. It would be good of Plusnet if they simply admitted the problems instead of firstly, not helping and secondly, to continue taking money for a service they cannot provide. I did start the port process last night so could it be due to that? If I do a search for all network operators  it shows Plusnet 3G and 4G. On the prompt message that appears, confirm the operation. 1:28 PM. I've been from Vodafone to Talk Talk to O2 without any issues on the same phone. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Plusnet Mobile deals. [Safelink APn Settings For iPhone Step By Step Guide] Thanks, but unfortunately the APN settings on an iphone are not accessible. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. For Android Manual setup click here. I can open a personal hotspot and use data on another phone but not on the iPhone SE that the sim card is in. I’m not in the UK since 29/9/2020 hence unable to call It was suggested there was a problem with my SIM card and was sent a new one. https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. I have ported my number. Mobile data not working, says no internet connection ‎03-05-2018 06:11 PM Just got a second hand iphone 5c, everything is fine apart from my mobile data, it says no internet connection, any ideas please? General mobile help . I can't access the APN settings (it's not there). Download our new app today. Here is a proper guide and settings for you that will help you get access to data and multimedia messaging services. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. How to upgrade or change your mobile plan. ‎The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. I'm not that impressed with Plusnet so far, for a service which I'm paying for. This was installed this evening, I then spent 30 minutes waiting on the line to Plusnet to answer so as to get this activated only to find this did not work … This can't be 100% guaranteed. No working mobile and paying 2 contracts, customer service - not 2020-12-16 15:50:05 @pct271 @plusnethelp 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) Go to the settings and choose the option “mobile data” or “cellular data” Now, tap in the following details; You can browse through safari or chrome. It looks like the APN settings never got set. My calls and texts work correctly but not data (on a 1.5gb data plan). I forgot to say that I have already raised this with Plusnet who advised that I send screen shots of the issue to their mobile help team, which I did. Plusnet down - Mobile network not working as customers can't make or receive calls PLUSNET customers have been hit by a major issue this morning which has … I've seen a number of posts where people have solved the problem by manually deleting the existing profile. To find it, just search for Plusnet Mobile. Method 3 - Reset Network Settings and Restart Your Device. Checking your Plusnet Mobile coverage. Ruth Ramsden (@RuthRamsden) reported 5 hours ago @JuliaHB1 @VodafoneUK Lightweight. It is advised to follow the guidelines accurately to make sure you are connected to the internet. @MichaelWilliams - can someone look into this for me. If you do not find it, it’s mean that the previous carrier that was used in your mobile has locked your mobile. Message 4 of 8 (5,807 Views) They have helpful friendly people on … A 'network settings reset' should resolve this - this will erase all Wifi and data settings on your phone, and draw brand new data settings from the network. 3G has a coloured star next to it which I understand means "preferred" network, but it doesn't connect. Sometimes the privacy feature may not work for you. I'm a first time poster, so bear with me. Available on Android and Apple Instead, they specialise in 30-day rolling contracts. I’m having this problem also (or my girlfriend is). Bills dept pls contact ur cancellation dept, don’t send further reminder. Select Reset Network Settings. Method 5 - Downgrade iOS 14/13/12 to Previous iOS Version. Hold down the power button on your iPhone until the “Slide to Power Off” slider appears, slide it to the right, then switch on your iPhone again after it’s turned off. You have to call them to unlock it. I received an acknowledgement last Wednesday that I'd receive a reply within 24 hours but to date have heard nothing! How can I check the working of the APN setting? I joined Plusnet on the 5th and have not been able to connect to mobile data. ‎23-08-2018 I have just changed to Plusnet mobile. Easily check your bills, view your used data, manage your spend limit and in-app help whenever you need it. This https://www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/ seems to cover the process , and may well be worth trying before a complete restore. Why could I not find Cellular Data Option on my iPhone? The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. Mobile bolt-ons The problem to me seems to be that the APN settings are not getting updated. I'm very sorry to hear this RobMuir. I don't have an iPhone but from information I've seen on the forum it would appear that in some cases the PlusNet sim cannot override an existing carrier profile. My calls and texts work correctly but not data (on a 1.5gb data plan). Quick update. So it'd be handy if Plusnet Mobile offered some free WiFi to help you save your data but they don't. There aren't any unlimited data plans available with them. All Plusnet Mobile plans come with a set amount of data. Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile. To get set up, just follow our step-by-step guide Is the data up and running for you now? I've manually set them up following the details on https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. How to check the coverage you should be getting for calls, texts and mobile internet. I can open a personal hotspot and use data on another phone but not on the iPhone SE that the sim card is in. Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. If your Plusnet call protect feature is not working for you it … Without changing any other settings, type in the following info: For Mobile data: APN: everywhere Username: eesecure Password: secure For MMS: APN: eezone Username: eesecure Password: secure MMSC: http://mms/ I've been onto Apple who state it's a carrier problem and nothing they can assist with, although they were very helpful with a workaround solution to resolve the problem. I've asked if they can check or force an update for the APN setting, but been advised that this is disabled by Apple, although Apple say it's controlled by the network provider. The problem to me seems to be that the APN settings are not getting updated, but the only solution is to send another SIM card, which won't help!. I've tried installing the APN settings but can't as one already exists. Here's how you can get a better deal if you've got Plusnet Mobile and broadband. Unfortunately there were no profiles set within the phone, so a full restore was the only option, albeit a long one. Please send me a PM with some account details and I'll get everything sorted for you. Hope it works!! I have restored the iPhone back to it's factory settings and it works fine. Attempting to register on the Plusnet 4G leads to it hanging on "registering on Plusnet (4G)" before it failed with a message saying my SIM is not authorised to connect to the network. Find out our charges for our mobile customers. I have used this fix on 3 phones now to get data on life and then plusnet. Plusnet's mobile plans are all competitively priced 1-month 4G contracts with no additional tethering charges, along with 'smart caps' so you never pay more than you expect to. Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. Thousands of Three users appear to be having problems with accessing data on the popular network. A "small number" of Plusnet mobile network users have been unable to access 3G and 4G data services for almost a week. Good Morning @plusnetmug.. Roam Like at Home with your Plusnet Mobile. Plusnet ‘Mates Rates’ - Plusnet broadband or home phone customers get twice the amount of data when purchasing a SIM-only deal Plusnet mobile bolt-ons If you happen to be having a busy month full of lengthy calls, copious amounts of texts and data you can add more allowances using a bolt-on. Hello and thanks for the reply. Also, go to “Settings -> Cellular” and make sure that your cellular data is actually switched on. Without changing any other settings, type in the following info then tap Save: Access Point Name: everywhere Username: eesecure Password: secure. Just put the SIM in the phone last night and it had a data signal at home. I can’t seem seem to be able to send you a pm. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Plusnet Mobile price guide. Still No data - Claims Sim not allowed to register on the network. If you are still experiencing data connection issues then try the below link (life mobile was taken over by plusnet recently) just remember to turn wifi off to test data as it will not show up if you are connected to a wifi network. - Press Main - Select Settings - Select Wireless and Networks - Select Mobile Networks - Select Access point Names - Delete all APN's in this section. This is almost certainly down to the porting process SteveA, I wouldn't worry! I strangely didn't get a notification about your reply. After speaking to Plusnet again and being advised that the issue is with the handset, despite it working without issue with my previous non-Plusnet SIM. I spent 3 hours on hold to Plusnet. An iPhone without the internet is an iPod - and that isn't what we signed up for. Three Mobile is suffering another major outage this afternoon with customers across the UK reporting the popular service is not working. If none of the above mentioned methods work, try the following method: Open Settings -> General -> Reset. Like we said, obvious stuff but you never know. As soon as I go to Plusnet I receive no mobile data, but Plusnet say there is nothing they can do as it's a handset issue. Hi Dave, you should be able to PM me now that you've made a post in public. Method 4 - Check Cellular Carrier Update. Not impressed at all, we have been told we have a split port as even when we do call the number is not recognised. Their new Roam Like at Home plans also let you use your monthly plan allowance like at home in any EU destination. I guess for Iphone, you have to restore the default apn settings to get Plusnet working then try applying these steps. You now have made 2 posts so you should be able to send one now. Go to Settings > Network Connections > Mobile Network > APN. Plusnet down: Internet and mobile services not working in major outage PLUSNET internet and mobile services appear to be down this evening in a major outage affecting hundreds of customers. Hello. I have ported my number to use Plusnet mobile since last month. After you reset the network settings, the 3G or 4G … Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working. ), To do this on the iPhone, please tap Settings > General > Reset > Reset Network Settings. - edited All Ported - Plusnet sim in phone, text messages coming over with the number I ported in but I am unable to get a data connection. All you need to know about paying for your Plusnet Mobile service. Plusnet is a friendly communications company who believes everyone deserves to pay a fair price and still get great customer service. I have just changed to Plusnet mobile. Download Plusnet Mobile and enjoy it on your iPhone, iPad and iPod touch. Unfortunately Wi-Fi, 3G/4G or other problems often prevent a smartphone from getting online. All these networks give you some free hotspot access. Hoping someone can assist with an issue which has only started since moving over to Plusnet on my Iphone 5s. Can you please help (I tried to private message you but couldn't get it to work). @Plusnet mobile no.07529219830 notice to cancel contract end 1/10/2020. The merger will see the LIFE Mobile brand being retired. If you are using Safelink on iPhone and your internet and MMS are not working, then you must update its APN settings. The APN settings are not visible and Plusnet say that they can't check or force an update of these. The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. ‎23-08-2018 If I restore to the latest backup then it fails again, so clearly it's a network setting which is failing. In this section, we have discussed the APN Settings for the iPhone users who are using the Plusnet mobile network. I have checked the profiles, reset the network settings and even completed a full restore, but to no avail. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Plusnet believe its a handset issue and say to contact Apple, but Apple say it's a network issue and contact Plusnet. The phone works fine on Wifi but mobile data doesn't work. I've phoned your call centre several times and they suggested a few things (that didn't work) and eventually told me to telephone Apple. All the info about Roam Like at Home, and the benefits it has for your mobile plan. I'm very sorry for any inconvenience this may have caused. - Press Menu - Press New APN - Enter the follow settings one for General Data . Unfortunately the only option appears to be to go elsewhere, as Plusnet as happy to continue taking my money but not support their network! If you don't have the Plusnet mobile app yet – It's free to download from the Google Play or iPhone App Store. Try again now, you need to have made more than 1 post before sending a PM is possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unlike most low-cost networks, Plusnet does not provide a pay as you go service. Paying your Plusnet Mobile bill. Mates rates guide. Re: Could not activate mobile data network, https://www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/. If you purchase an EE locked handset and your SIM does not work, you can unlock the device so your … Let me know how you get on. Plusnet Mobile is the result of LIFE Mobile joining forces with Plusnet. Tap on the Mobile Plan selector and choose Contract or Prepay. "J" will provide update within the next 24 hours Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I have managed to resolve the issue, which took quite a bit of time to resolve until the early hours this morning by completing an iCloud backup, restore the phone back to it's factory settings and then restoring each app along with contacts and messages. Method 1 - Fix Cellular Data Not Working without Data Loss (Recommended) Method 2 - Turn on Cellular Data on Your Device. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. Safelink APN Settings iPhone. This happens mainly due to improper setup on the users’ part. 3 phones now to get data on another phone but plusnet mobile data not working iphone data ( on a 1.5gb plan... 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