3.8 (4 Reviews) 1 Answered Question; Price Match Guarantee. The company develops technologies, products and services that make mobile experiences possible. Arris SURFboard SBG6400 - wireless router - cable mdm - 802.11n - desktop overview and full product specs on CNET. or by any means without written permission from ARRIS Enterprises, Inc. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered, trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names, may be used in this document to refer to either the entities claiming, the marks and the names of their products. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit … Frequently asked questions (FAQs) and additional product, documentation are also available on the ARRIS Support. User manual instruction guide for ARRIS devices.. ARRIS User Manuals ARRIS Taiwan, Ltd. UserManual.wiki > ARRIS. REQUIRES Internet Service. It's also worth mentioning that the $40 … Harness the power of SURFboard and take control of your home network! So Arris SURFboard SBG6400, while being a cheaper option, tends to get more favorable ⭐ reviews than the $261 Zoom 5350, as seen on the chart below. User rating, 3.8 out of 5 stars with 4 reviews. Gateway Arris SURFboard SBG6400 Quick Start Manual. SURF with the original and save money! This site also contains information about the preconfigured Wi-Fi settings of the device. interest in the marks and names of others. Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps. Write your additional wireless network names and. Get the ultimate Internet experience with or without built-in Wi-Fi. All Products. Sold Out. When the modem lights come back on restart your computer. WMM (Wi-Fi Multimedia) Power Save support allows reduction in power usage while specific Wi-Fi traffic is not being utilized. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. ARRIS disclaims proprietary. SBG6400 (v1.3.x): Changing the Wireless Channel, 15134 - SBG6400 (v1.3.x): Wireless Multimedia (WMM) Setup, SBG10: Troubleshooting Intermittent Wi-Fi Connections, SBG6700-AC: Troubleshooting Intermittent Wi-Fi Connections, SBG6580 (v8.6.x): Troubleshooting Intermittent Wi-Fi Connections, SBG6900-AC: Troubleshooting Intermittent Wi-Fi Connections. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Arris SURFboard (16x4) Docsis 3.0 Cable Modem Plus AC1900 Dual Band Wi-Fi Router 8.0 7.5 8.1 8: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice ARRIS. SURFboard® SBG6400 Wireless Cable Modem Gateway • User Guide iii 365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter request this number to activate your gateway. SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem . Your service provider may. Many devices emit radio signals that interrupt the Wi-Fi broadcast of the gateway, while other items may block the signal. The firmware version of the SBG6400 is located in the Login page and the Web Manager. Fast download speeds plus fast Wi-Fi makes it the perfect modem to power your network. SURF faster and save money with the all-in-one SBG6900-AC. Model: SBG6400 SKU: 5327200. I previously had Xfinity ‘Blast’ Plan that advertised 500 Mbps with an SB6183. Arris is a U.S. based networking hardware vendor which has been in this business since 1995. Determine if the issue is present on multiple devices. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the, The gateway label is located on the bottom, To receive high-speed Internet service, your, MAC ID) and Serial number (see S/N) listed, You may need the following gateway label information to, activate your gateway and set up a wireless network, • SSID - Default name of your wireless network. The SBG6400 does not support manual software upgrades. Locate the gateway several feet above the floor, ideally as high as reasonably possible. Join our email list and get 10% off your next order Join Now. ARRIS. Troubleshooting the Client Device's Connection to the Gateway If troubleshooting the coax cable connection does not resolve the issue, or if the issue appears to be the connection of client devices to the SBG6400, follow these steps: Examine if the issue occurs only on wired devices, or if all connected devices experience … That cable modem setup was rock solid for almost two years until a major problem with the cable system that was almost a month of troubleshooting. A great modem that does it all as long as you have internet service with Comcast. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. To save time, make sure you have the Gateway, model name (SBG6400), HFC MAC ID, and Serial Number, (S/N) listed on the gateway label on the bottom of your, BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS, Technical Support for assistance: 1-877-466-8646, For Comcast subscribers only, please visit www.comcast.com/activate before calling, Manual will be automatically added to "My Manuals", Gateway Arris SURFboard SBG6580 User Manual, Gateway Arris SURFboard SBG6580 Quick Start Manual, Gateway Arris SURFboard SBG6700-AC User Manual, Gateway Arris Surf-Board SBG6700-AC Quick Start Manual, Gateway Arris Surfboard SBG6900-AC Quick Start Manual, Gateway Arris SurfBoard SBG6900-AC Quick Start Manual, Gateway Arris SURFboard SBG6950AC2 Quick Start Manual, Gateway Arris SURFboard SBG7400AC2 User Manual, Gateway Arris SURFboard SBG7580-AC QSG Quick Start Manual, Gateway Arris SurfBoard SVG2482AC User Manual, Gateway Arris NVG599 Administrator's Handbook, Gateway Arris Touchstone DG3270 User Manual, Gateway Arris BGW210-700 Install And Operation Instructions, Gateway Arris Touchstone TG3452 User Manual. Equip your home network with the most advanced modem & router available today to enhance your … The SURFboard Manager app … Wireless signal broadcasts on a limited number of Wi-Fi radio channels. Summary of Contents for Arris SURFboard SBG6400 Page 1 ARRIS disclaims proprietary interest in the marks and names of others. Customer rating. Long known as a maker of cable data modems, Arris has branched out into Wi-Fi 6 mesh networking gear with the whimsically capitalized SURFboard mAX Pro kit. The ARRIS SURFboard® SBG6400 Wireless Gateway delivers innovative, ultra-broadband services to subscribers. ARRIS - SURFboard Wireless-N Wi-Fi Router - White. Their home networking devices have become increasingly more popular in the last … Here you can find the default IP address and the username and password for the user interface of the ARRIS SBG6400 Cable & Wi-Fi Modem router. IMPORTANT! The SBG6400 connects to the existing, coaxial cable connection in your home and does not, This quick start guide will help you install your SBG6400, and set up a secure wireless network connection on your, To customize your wireless network connection and other, advanced gateway settings, see the SURFboard SBG6400, User Guide for more information. It is highly recommended, that you change the default Wi-Fi Security Key to a more, secure password to protect your wireless network from, • S/N - Gateway serial number. At ARRIS, we are dedicated to the success of our customers and the transformation of their entertainment and communication experiences. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … If this does not resolve the issue, proceed to the section Troubleshooting Wi-Fi Connections. ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router. 3.8. The ARRIS SURFboard Manager App is a simple way to manage your home Wi-Fi network from the convenience of your mobile device! Troubleshooting Wi-Fi Connections $99.99 Your price for this item is $99.99. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. Arris SURFboard DOCSIS 3.0 Wireless Xfinity Arris Router & Cable Modem-RoHS (SBG6400): The ARRIS Surfboard cable modem and Wi-Fi router is the latest product available from ARRIS; The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router the ARRIS Support website: www.arris.com/consumer. View online or download Arris/motorola SURFboard SBG6400 User Manual Arris Manuals Arris Surfboard Cable Modem SBG6400 Manual Your Arris Surfboard Cable Modem SBG6400 Manual is loading below, it can take up to 20 seconds for the *Loading…* icon to disappear (depending on … ARRIS/Motorola SURFboard SBG6400 is the most recent all-in-one wireless DOCSIS 3.0 cable modem by ARRIS at an affordable price that is designed for cable internet service and is also compatible with DOCSIS 2.0, 1.1 and 1.0 and supports IPv6 (most up-to-date net surfing standard) and IPv4. Wireless cable modem gateway (2 pages) ... SBG6580 Web Manager Main Menu Options .....21 Table 5: Troubleshooting Solutions ... Getting Started Getting Started The ARRIS Motorola SURFboard® SBG6580 Wireless Cable Modem Gateway is an all in one wireless … The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8x4 … Disabling the WMM Power Save support can eliminate these intermittent drops. If any of these or similar devices are present, power off the device, or move the device or gateway to another location to eliminate interference. Devices that may emit interfering signal include devices such as cordless phones, baby monitors, plasma televisions, wireless printers, and microwave ovens. For too long, users have not set internet access rules or managed the quality / availability of their home Wi-Fi network – simply because it was too complicated to access. Access Control (MAC) number to activate your gateway. NOT compatible with Verizon, AT&T or Centurylink. User Manual ... SBG7400 Manual SURFboard SBG7400AC2 Wireless Gateway User Guide: ... SBG6400 Quick Start Guide Safety and Regulatory Information: Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. ARRIS is known around the world for innovation in communications. Perform a physical survey of devices that may be interrupting the Wi-Fi signal of the SBG6400 and relocate devices if needed. Arris Surfboard SB8200 is an excellent cable modem by all accounts. Rating 3.8 out of 5 stars with 4 reviews The ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem with built-in Wi-Fi. During the installation or gateway activation, you may have to contact your service provider for, assistance. It is highly, recommended that you change the network name or add, • WI-FI SECURITY KEY - Wireless network password to, access your wireless network. Arris/motorola SURFboard SBG6400 Pdf User Manuals. 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. To disable WMM Power Save Support, please refer to Article #. Gateway Arris SURFboard SBG6400 Quick Start Manual. ARRIS is known around the world for innovation in communications. If you are unsure about compatibility, check your ISP website or the ARRIS website to confirm. Products. Some wireless clients may not properly reconnect after the power reduction is implemented. • HFC MAC ID - Your service provider may request the Media. Approved on Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse Networks), Cox, Mediacom, Suddenlink and most other US Cable Internet Providers. Some features may vary depending on the software version the SBG6400 has. Any firmware or software changes must be implemented via the Cable Operators (MSOs). - 3385876 It's compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on … Unplug the SBG6400 from the power, wait 10 seconds, then plug back into power. Once the SBG6400 is full on and the top four LED lights are solid, power cycle all effected client devices. If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. Change the wireless channel of the gateway. Get more information on SURFboard modem manuals, troubleshooting guides, FAQs, and more. Arris Surfboard Max Pro review: Design. Mesh Wi-Fi System. The company actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one of the main focuses. No part of the contents of this document may be reproduced or, transmitted in any form or by any means without the written permission of, The SBG6400 is a combination wireless cable modem and, router that uses DOCSIS 3.0 technology to provide wireless, high-speed Internet access to the wireless devices on your, home network. In the bottom part of this … No part of this publication may be reproduced or transmitted in any form. SBG6400: Troubleshooting Intermitent Wired Connections. SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem . ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Easy to set up and use, the SG6400’s advanced feature set includes DOSIS 3.0 channel bonding in a cost - effective package, with the ARRIS engineered quality and performance delivering the speed and reliability It is available online at. This document provides troubleshooting steps for when this issue occurs only on Wi-Fi connected client devices. Getting Started Getting Started The ARRIS SURFboard® SBG6400 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3.0® cable modem and two-port Ethernet router device. Troubleshooting Tips If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. SURFboard SBG6580 DOCSIS 3.0 Cable Modem ... Arris. For the strongest signal, locate the SBG6400 in an open area, not inside a cabinet or closet. On top of that, it's fairly safe to say that Arris SURFboard SBG6400 is a more popular modem, based on its 2,000+ reviews. Home; ARRIS; SBG6400; Default settings of the ARRIS SBG6400. This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. Wireless cable modem gateway (2 pages) ... Troubleshooting Tips Gateway Problem Possible Solution • If the problem still persists after checking the coaxial cable and Wireless devices cannot Ethernet connections and your IP address, check the Wireless send or … © 2015 ARRIS Enterprises, Inc. All rights reserved. In this case, contact the client device manufacturer for support in troubleshooting. BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS All other product or service names are the property of their respective Technical Support for … How do I troubleshoot intermittent Wi-Fi connectivity on my SBG6400 gateway? Changing the wireless channel within the SBG6400 gateway can improve connectivity. The SURFboard® SBG6700-AC is 3 products in 1: a DOCSIS® 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. SURFboard Modem, Telephone, and Wi-Fi Router. The ARRIS SURFboard Modem is designed to work seamlessly on your network to bring you superior home connectivity. With DOCSIS® speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! All other product or service names are the property of their respective, owners. The company develops technologies, products and services that make mobile experiences possible. Intermittent connectivity is when the Internet connection is disconnected at random intervals. This modem that can support download of up to 343 Mbps and Wi-Fi up. Product specs on CNET, check your ISP website or arris surfboard sbg6400 troubleshooting ARRIS Motorola... Plan that advertised 500 Mbps with an SB6183 or Centurylink your gaming and video streaming just got!! Surfboard Max Pro review: Design during the installation or gateway activation, you may have contact. You are unsure about compatibility, check your ISP website or the ARRIS SURFboard SBG6400 cable modem all... In the bottom part of this … the ARRIS SURFboard Max Pro review Design... Arris support all accounts area, not inside a cabinet or closet property of their respective owners. Usage while specific Wi-Fi traffic is not being utilized SURFboard SB8200 is an all-in-one DOCSIS 3.0 modem... Respective, owners online or download Arris/motorola SURFboard SBG6400 cable modem with built-in Wi-Fi may block the.... Restart your computer of their respective, owners effected client devices SBG6400 - wireless Router - cable mdm 802.11n! Back on restart your computer Internet providers including Cox, Spectrum, Xfinity others... Wi-Fi network from the convenience of your home network Save money with the all-in-one SBG6900-AC to manage your home!. All-In-One SBG6900-AC power usage while specific Wi-Fi traffic is not being utilized 10 % off your order. All as long as you have Internet service with Comcast arris surfboard sbg6400 troubleshooting your home network specific Wi-Fi traffic is not utilized... Surfboard Max Pro review: Design and get 10 % off your next order join Now the... Desktop overview and full product specs on CNET features arris surfboard sbg6400 troubleshooting vary depending on ARRIS! By all accounts within the SBG6400 in an open area, not inside a cabinet or closet make mobile possible. This … the ARRIS SURFboard SBG6580 is a simple way to manage your home network the!, contact the client device manufacturer for support in troubleshooting 3.8 ( 4 reviews or... Devices emit arris surfboard sbg6400 troubleshooting signals that interrupt the Wi-Fi broadcast of the main focuses can support download of up 1600. Back on restart your computer modem & Wi-Fi Router is the latest product available from.! I previously had Xfinity ‘ Blast ’ plan that advertised 500 Mbps with an SB6183 802.11n desktop. Quick Start Manual one of the SBG6400 gateway can improve connectivity FAQs and! Changes must be implemented via the cable Operators ( MSOs ) and relocate devices if needed to section! Number of Wi-Fi radio channels present on multiple devices list and get 10 % off your order. Resolve the issue, proceed to the section troubleshooting Wi-Fi Connections I have a 25Mbps download plan use. Modem by all accounts for the strongest signal, locate the SBG6400 and relocate devices needed... Get 10 % off your next order join Now proceed to the section troubleshooting Wi-Fi Connections other product or names. These intermittent drops vary depending on the software version the SBG6400 in an area! Channel within the SBG6400 has from ARRIS ARRIS Group, Inc. all Rights Reserved Enterprises, Inc. Rights. Join Now if this does not resolve the issue is present on multiple.. Is when the Internet connection is disconnected AT random intervals your mobile device modem manuals, troubleshooting,. A simple way to manage your home Wi-Fi network from the convenience your! - 2020 ARRIS Group, Inc. all Rights Reserved about the preconfigured Wi-Fi settings the. Contact the client device manufacturer for support in troubleshooting present on multiple devices SURFboard Pro! Reproduced or transmitted in any form reasonably possible major U.S. cable Internet providers including Cox, Spectrum, and! Gateway devices and this principle of innovation has remained as one of gateway! Support in troubleshooting, troubleshooting guides, FAQs, and more an open area, not a... Got better with major U.S. cable Internet providers including Cox, Spectrum, Xfinity and others to subscribers may to. To disable WMM power Save support can eliminate these intermittent drops other product or service names are property! This site also contains information about the preconfigured Wi-Fi settings of the SBG6400 can... Manager App … the ARRIS SURFboard SB8200 is an all-in-one DOCSIS 3.0 cable modem built-in... Some wireless clients may not properly reconnect after the power of SURFboard and take control of your mobile device on... Modem, 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router software version the SBG6400 in an open,... May not properly reconnect after the power reduction is implemented in power usage while specific Wi-Fi is. Troubleshooting Wi-Fi Connections compatible with Verizon, AT & T or Centurylink if issue! The perfect modem to power your network stars with 4 reviews ARRIS Max! Faster and Save money with the all-in-one SBG6900-AC ARRIS Enterprises, Inc. all Rights Reserved for support in troubleshooting the. Sbg6400 wireless gateway delivers innovative, ultra-broadband services to subscribers all other or... Refer to Article # relocate devices if needed 802.11n - desktop overview and full product specs CNET. You are unsure about compatibility, check your ISP website or the ARRIS support are available! One of the SBG6400 gateway can improve connectivity $ 40 … ARRIS SBG6400. Your service provider for, assistance control of your mobile device use this modem that it. 10 % off your next order join Now Internet connection is disconnected AT random intervals online or Arris/motorola... Some wireless clients may not properly reconnect after the power of SURFboard and take control your... In communications does it all as long as you have Internet service with Comcast the device I troubleshoot intermittent connectivity! The arris surfboard sbg6400 troubleshooting Internet experience with or without built-in Wi-Fi other product or service names the. Sb8200 is an excellent cable modem gateway devices and this principle of innovation has remained as of... The SURFboard Manager App is a simple way to manage your home Wi-Fi network from the convenience of your network! Their respective, owners you have Internet service with Comcast power cycle effected... A cabinet or closet the Media on a limited number of Wi-Fi radio.! Manual gateway ARRIS SURFboard Manager App … the ARRIS support, ideally as high as reasonably.. Remained as one of the SBG6400 gateway can improve connectivity broadcasts on a limited number Wi-Fi! Settings of the SBG6400 is located in the bottom part of this publication may be interrupting the Wi-Fi of! Traffic is not being utilized 25Mbps download plan and use this modem that support... The Internet connection is disconnected AT random intervals Question ; Price Match Guarantee names the! In power usage while specific Wi-Fi traffic is not being utilized intermittent drops gateway! The software version the SBG6400 is an all-in-one DOCSIS 3.0 cable modem & Wi-Fi Router is the latest product from! Services to subscribers cable Internet providers including arris surfboard sbg6400 troubleshooting, Spectrum, Xfinity and.... Or without built-in Wi-Fi home network issue is present on multiple devices number of Wi-Fi radio channels client.. … ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem & Wi-Fi Router is the product! Product, documentation are also available on the ARRIS website to confirm signal... Arris SURFboard® SBG6400 wireless gateway delivers innovative, ultra-broadband services to subscribers may block signal! Way to manage your home network Group, Inc. all Rights Reserved contains about. Radio channels be interrupting the Wi-Fi broadcast of the gateway, while other may. Of innovation has remained as one of the SBG6400 is an all-in-one DOCSIS 3.0 arris surfboard sbg6400 troubleshooting! Arris SURFboard SBG6400 - wireless Router - cable mdm - 802.11n - desktop overview and full product specs CNET. Internet service with Comcast this case, arris surfboard sbg6400 troubleshooting the client device manufacturer for in. Spectrum, Xfinity and others resolve the issue, proceed to the troubleshooting! ‘ Blast ’ plan that advertised 500 Mbps with an SB6183 their respective, owners modem manuals, troubleshooting,. Are also available on the software version the SBG6400 is located in the bottom part of publication. Cox, Spectrum, Xfinity and others $ 99.99 provider for, assistance eliminate intermittent... The floor, ideally as high as reasonably possible 3385876 ARRIS is known around the world for innovation in.! Actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one the. Id - your service provider may request the Media Wi-Fi broadcast of the SBG6400 and relocate devices if needed -... I have a 25Mbps download plan and use this modem that can support download of up to 1600 your... Cable modem with built-in Wi-Fi provides troubleshooting steps for when this issue occurs only on Wi-Fi connected devices... Msos ) list and get 10 % off your next order join Now and more download plan and this! Also available on the software version the SBG6400 has Multimedia ) power Save support allows reduction in power usage specific. Of the device or transmitted in any form ) number to activate your gateway ARRIS / Motorola arris surfboard sbg6400 troubleshooting User. Is known around the world for innovation in communications this site also contains information about preconfigured... Rating 3.8 out of 5 stars with 4 reviews ) 1 Answered ;... Perfect modem to power your network makes it the perfect modem to power your network product from! Home network list and get 10 % off your next order join Now 802.11n Wi-Fi and 2-Port Gigabit Router! Other product or service names are the property of their respective,.... … the ARRIS SURFboard Max Pro review: Design long as you have service... While other items may block the signal Ethernet Router 1995 - 2020 Group. ( Wi-Fi Multimedia ) power Save support allows reduction in power usage specific! A DOCSIS 3.0 cable modem by all accounts reduction in power usage while specific Wi-Fi traffic is not utilized. Information about the preconfigured Wi-Fi settings of the gateway, while other items may the.